Effective 25 June 2026 · Last updated 25 June 2026
Plain-language terms for using Velo — and a clear look at exactly how your data is stored, encrypted and protected. No legal maze. Just what you need to know.
Velo runs on enterprise infrastructure that is independently audited and certified. Here is what that means for you, in real terms.
Your data is stored with AES-256 encryption — the same standard used by banks.
Everything moves over TLS 1.2+, so data is protected the moment it leaves your device.
The platform is SOC 2 Type II audited every year against AICPA security standards.
Certified to ISO/IEC 27001:2022 — the global standard for information security.
Aligned with GDPR, CCPA and the EU–U.S. Data Privacy Framework.
Infrastructure runs on Google Cloud Platform, with hardened, resilient data centres.
Your contacts and content are yours. We never sell them, ever.
2FA, granular permissions, audit logs — and delete-on-request whenever you ask.
Velo is a business-growth platform operated by NML (Newmedia) under C.R. 129021, based in the Kingdom of Bahrain. When we say “we,” “us,” or “Velo,” we mean NML. When we say “you” or “your business,” we mean the customer subscribing to a Velo plan. By creating an account or subscribing, you agree to these terms.
Velo is a powerful tool, and we ask you to use it responsibly. You agree not to:
You are responsible for the consent and opt-in status of the contacts you load into your account.
Your data belongs to you. The contacts, conversations and content in your account are yours — we act only as the service that stores and processes them on your behalf so you can run your business.
In short: your data is encrypted at rest (AES-256) and in transit (TLS 1.2+), hosted on Google Cloud, and protected by a platform that holds SOC 2 Type II and ISO/IEC 27001:2022 certifications and aligns with GDPR, CCPA and the EU–U.S. Data Privacy Framework. We never sell your data.
We use your data only to provide and improve the service you signed up for. You can request access to, export of, or deletion of your data at any time, and we will action it. If you close your account, your data is removed in line with our retention and the platform’s standard processes.
Velo connects to the official WhatsApp Business API (Meta-certified) and to email/SMS channels. Your use of these channels must follow Meta’s policies and the laws that apply to your contacts. We provide the tools; you remain the sender and are responsible for the content and consent behind your campaigns.
We work hard to keep Velo running smoothly and rely on enterprise-grade, resilient infrastructure. We can’t promise the service will never be interrupted (no online service can), but we aim for high availability and will support you if something goes wrong. Support levels and onboarding depend on your plan.
Velo is provided on an “as is” basis. To the extent allowed by law, our liability for any claim relating to the service is limited to the amount you paid us in the three months before the claim. We are not liable for indirect or consequential losses, or for outcomes that depend on how you use the platform.
We may update these terms from time to time as the service evolves. When we make a material change, we’ll update the “last updated” date above and, where appropriate, let you know. Continuing to use Velo after a change means you accept the updated terms.
These terms are governed by the laws of the Kingdom of Bahrain, and any dispute will be handled by the competent courts of Bahrain.
Questions about these terms, your data, or a privacy request? Message us on WhatsApp (fastest — AI-assisted replies) or email us.